{"id":25638,"date":"2019-06-26T11:04:13","date_gmt":"2019-06-26T15:04:13","guid":{"rendered":"https:\/\/staging3.it-2-go.com\/?page_id=25638"},"modified":"2025-12-03T11:03:40","modified_gmt":"2025-12-03T16:03:40","slug":"support","status":"publish","type":"page","link":"https:\/\/it-2-go.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1657295571838{margin-bottom: 0px !important;border-bottom-width: 8px !important;background-image: url(https:\/\/staging3.it-2-go.com\/wp-content\/uploads\/2022\/07\/header-a-propos-1.jpg?id=26842) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-bottom-color: #ff9600 !important;border-bottom-style: solid !important;}&#8221; el_class=&#8221;ie_hack&#8221;][vc_column css_animation=&#8221;fadeIn&#8221;]<div class=\"clearboth\"><\/div><div class=\"gem-divider \" style=\"margin-top: 55px;\"><\/div>[vc_column_text css_animation=&#8221;top-to-bottom&#8221;]<\/p>\n<div class=\"title-xlarge\" style=\"text-align: center;\"><span style=\"color: #ffffff;\">Support<\/span><\/div>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><div class=\"gem-divider \" style=\"margin-top: 40px;\"><\/div>[vc_column_text css_animation=&#8221;top-to-bottom&#8221;]<\/p>\n<div class=\"styled-subtitle\" style=\"text-align: center; max-width: 1050px; margin: 0 auto;\"><span style=\"color: #ffffff;\"><span style=\"color: #ffffff;\">DELL basic warranty &amp; ProSupport<\/span><\/span><\/div>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><div class=\"gem-divider \" style=\"margin-top: 100px;\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1651503901058{margin-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1651503986100{background-image: url(https:\/\/staging3.it-2-go.com\/wp-content\/uploads\/2022\/04\/support_1.jpg?id=26760) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_empty_space height=&#8221;100&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"clearboth\"><\/div><div class=\"gem-divider \" style=\"margin-top: 25px;\"><\/div>[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;top-to-bottom&#8221; css=&#8221;.vc_custom_1648237151039{padding-right: 60px !important;padding-left: 60px !important;}&#8221;]<strong>Contact numbers<br \/>\n<\/strong><\/p>\n<p>DELL ProSupport warranty<em><br \/>\n<\/em><\/p>\n<p>Phone : 1 (866) 362-5350<\/p>\n<p>Basic support or Return to Depot warranty<\/p>\n<p>Phone: 1 (800) 847-4096[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;top-to-bottom&#8221; css=&#8221;.vc_custom_1700511263860{padding-right: 60px !important;padding-left: 60px !important;}&#8221; el_id=&#8221;mobile&#8221;]<strong>Your warranty level<\/strong><\/p>\n<p>To verify the warranty level of your DELL equipment, please use the following link and enter your device\u2019s service tag number:<\/p>\n<p><a href=\"https:\/\/www.dell.com\/support\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.dell.com\/support<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"clearboth\"><\/div><div class=\"gem-divider \" style=\"margin-top: 25px;\"><\/div>[vc_column_text css_animation=&#8221;top-to-bottom&#8221; css=&#8221;.vc_custom_1562359199860{padding-right: 60px !important;padding-left: 60px !important;}&#8221; el_id=&#8221;mobile&#8221;]For all support inquiries through IT2GO, do not hesitate to contact us directly at 1-888-880-0445 extension 2225. Otherwise, please contact <a href=\"mailto:support@it-2-go.com\">support@it-2-go.com<\/a>[\/vc_column_text]<div class=\"clearboth\"><\/div><div class=\"gem-divider \" style=\"margin-top: 50px;\"><\/div><div class=\"gem-button-container gem-button-position-left thegem-button-6a991a060e3625960 bouton\"  ><a class=\"gem-button gem-button-size-medium gem-button-style-flat gem-button-text-weight-normal\" data-ll-effect=\"drop-right-without-wrap\" style=\"border-radius: 0px;background-color: #ff9600;color: #ffffff;\" onmouseleave=\"this.style.backgroundColor='#ff9600';this.style.color='#ffffff';\" onmouseenter=\"this.style.backgroundColor='#db7800';this.style.color='#ffffff';\" href=\"https:\/\/it2gosolutions.zendesk.com\" target=\"_blank\">PLACE A SERVICE CALL TO IT2GO<\/a><\/div> [vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1764777788246{padding-top: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<div class=\"title-h4\" style=\"text-align: left;\">DIAGNOSTICS PROCEDURES DELL LAPTOPS AND DESKTOPS<\/div>\n<div>\n<p>Beforehand, please update the BIOS to the most recent version available on the DELL website if possible.<\/p>\n<\/div>\n<p>[\/vc_column_text]<div class=\"templatera_shortcode\"><div class=\"vc_row-full-width-before\"><\/div><div id=\"vc_row-6a991a0611d65\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid thegem-custom-6a991a0611d353649\"><script type=\"text\/javascript\">if (typeof(gem_fix_fullwidth_position) == \"function\") { gem_fix_fullwidth_position(document.getElementById(\"vc_row-6a991a0611d65\")); }<\/script><div class=\"wpb_column vc_column_container vc_col-sm-6 thegem-custom-6a991a06148408287\"><div class=\"vc_column-inner thegem-custom-inner-6a991a0614843 \"><div class=\"wpb_wrapper thegem-custom-6a991a06148408287\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-thegem vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-left\" ><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1562358156382-5c366fbe-fd50\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562358156382-5c366fbe-fd50\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">HARD DISK PROBLEMS:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06154a34116\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Run the Dell diagnostics, available at computer startup by pressing F12 at the Dell logo, then choosing Diagnostics. Press \u201cY\u201d at the screen test, then let the test run to completion. Note any error message with its confirmation number and indicate it in the request.<\/li>\n<li>If not detected, disconnect then reconnect the hard drive, either directly or the hard drive wire. Check if it is now detected. If it's an M2 SSD, take it out of its slot, then put it back in place with its screw .<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06154a34116{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06154a34116{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06154a34116{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06154a34116{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1710256244724-2ea758af-02a9\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1710256244724-2ea758af-02a9\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">RAM PROBLEMS:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06156aa4410\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Run the Dell diagnostics, available at computer startup by pressing F12 at the Dell logo, then choosing Diagnostics. Press \u201cY\u201d at the screen test, then let the test run to completion. Note any error message with its confirmation number and indicate it in the request.<\/li>\n<li>Check if the battery LED flashes if you remove all memory modules<\/li>\n<li>If you have multiple memory modules, please test them individually. (See step 1)<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06156aa4410{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06156aa4410{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06156aa4410{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06156aa4410{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562358156464-cacfe7d9-cfc2\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562358156464-cacfe7d9-cfc2\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">DISPLAY PROBLEM (LAPTOP):<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06159557761\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Connect an external monitor to the laptop and check if the problem also appears on it.<\/li>\n<li>Run the Dell diagnostics and check if the display color lines are correct. If they are not, press \u201cN\u201d to have the LCD tested completely.<\/li>\n<li>With the laptop turned off, turn on the laptop by holding the \u201cD\u201d key on the keyboard. This starts the LCD self-test. It will display color screens in cycle. If this test is OK, the problem is not with the LCD itself.<\/li>\n<li>Check if moving the LCD screen corrects the situation. If so, it is probably the LCD cable that is defective.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06159557761{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06159557761{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06159557761{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06159557761{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562358156531-d3322e58-0062\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562358156531-d3322e58-0062\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">BOOT PROBLEMS (LAPTOP):<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a0615ace3150\" id=\"liste\" >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Perform the <a href=\"https:\/\/www.dell.com\/support\/kbdoc\/en-ca\/000125880\/how-to-reset-real-time-clock-rtc-to-recover-your-dell-portable-system\" target=\"_blank\" rel=\"noopener\">Reset RTC correction procedure<\/a>:\n<ol>\n<li type=\"a\">With the laptop turned off and connected to the power, press the laptop's power button for 30-35 seconds. The Power LED will flash 3 times.<\/li>\n<li type=\"a\">Release the power button<\/li>\n<li type=\"a\">Let the laptop turn on. It will restart 2-3 times on its own.<\/li>\n<\/ol>\n<\/li>\n<li>Check if the battery LED flashes if you remove all memory modules<\/li>\n<li>Check with another working power adapter<\/li>\n<li>Do the motherboard self-test: With the laptop off, press the \u201cM\u201d key and the power button at the same time. Check the battery LED: if orange, motherboard problem. If it stays off, motherboard OK.<\/li>\n<li>Connect an external monitor, to check that it is not a screen problem<\/li>\n<li>Check and tell us the status of the battery LED on the front or side of the laptop. System diagnostic light, amber, white flash sequence when attempting to start.<\/li>\n<li>Check and tell us if the current indicator on the power supply or at the end of the power adapter wire goes out when you connect it to the laptop, and this happens with another power adapter.<\/li>\n<li>Check if the laptop boots with the battery disconnected while the laptop is plugged into a power source (round connector and USB-C).<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615ace3150{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615ace3150{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615ace3150{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615ace3150{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562358156596-fddb2aae-5a7b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562358156596-fddb2aae-5a7b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">STARTUP PROBLEMS (DESKTOP COMPUTERS):<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a0615c884894\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Check and indicate any light code indicated by the ignition button. The codes are: number of flashes, pause, number of flashes.<\/li>\n<li>Disconnect all external USB devices then recheck.<\/li>\n<li>Remove all memory DIMMs , then try to start the computer. If you do not hear any Beeps, please indicate this in the service call problem description.<\/li>\n<li>Please test the power supply by following the Dell procedure via this link: <a href=\"https:\/\/www.dell.com\/support\/kbdoc\/fr-ca\/000125179\/execution-d-un-autotest- de-power-supply-on-a-dell-desktop-or-all-in-one-computer?lang=en\" target=\"_blank\" rel=\"noopener\">https:\/\/www.dell.com\/support\/kbdoc\/fr-ca\/000125179\/execution-d-un-autotest- de-power-supply-on-a-dell-desktop-or-all-in-one-computer?lang=en<\/a><\/li>\n<li>If the diagnostic light on the power supply does not light, you must open the case and disconnect the power cables to the Motherboard and the peripherals. Then repeat the power supply test.<\/li>\n<li>If the test light turns on, the problem is on one of the peripherals or the Motherboard . If the light does not turn on, the problem is with the Power Supply.<\/li>\n<li>If the test passes without peripherals, reconnect the Motherboard only and repeat the power supply test. If the test light does not light up, the Motherboard is defective.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615c884894{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615c884894{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615c884894{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615c884894{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1710256733707-5b3eb0bc-7c5c\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1710256733707-5b3eb0bc-7c5c\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">LAPTOP PROBLEMS THAT WON'T TURN OFF:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a0615e0a5206\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Update the BIOS to the latest version.<\/li>\n<li>If the problem persists, you will need to reimage the laptop and update the drivers.<\/li>\n<li>If 1 and 2 do not work, you will have to send the laptop to the Dell repair center and they will carry out a complete diagnosis on the device.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615e0a5206{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615e0a5206{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615e0a5206{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615e0a5206{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562358156674-f3950a70-35e5\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562358156674-f3950a70-35e5\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">BATTERY\/CHARGER ISSUES (LAPTOPS):<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a0615f739471\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>If the laptop does not charge, check the status of the charger and the battery in BIOS, Battery information section. If the power adapter is marked \"Not Present \" or \" Unknown \", please let us know. Also include the battery status in the description of the service call.<\/li>\n<li>Try another power adapter that works with another laptop. If everything is OK with it, the adapter is defective. Please include the adapter serial number (CN-code, 20-24 characters found on the adapter) in the service call.<\/li>\n<li>Run Dell diagnostics, available at startup, Dell logo screen, press F12 and choose Diagnostics. Press \"Y\" on the screen test, then let the tests run. Report any error codes found.<\/li>\n<li>Check and tell us if the current indicator on the power supply or at the end of the power adapter wire turns off when you connect it to the laptop, and this happens with another power adapter.<\/li>\n<li>If the battery is not detected in BIOS, please indicate this in the service call and include the battery serial number (PPID number, starts with CN-, JP- or KR-, length 20 to 24 characters, required).<\/li>\n<li>Check if the laptop charges and\/or starts when plugged in via the USB-C port.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615f739471{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615f739471{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0615f739471{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0615f739471{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562358156766-d2f49992-4297\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562358156766-d2f49992-4297\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">SOUND ISSUES (MOBILE):<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06160cf8666\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Check if the drivers are up to date and the output settings are correct.<\/li>\n<li>Check if the sound works correctly with headphones or external speakers. If yes, but no sound comes from external speakers, please tell us.<\/li>\n<li>Run Dell diagnostics. After the screen test, there is a button in the lower right corner to test the sound. Please take the test and report the result.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06160cf8666{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06160cf8666{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06160cf8666{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06160cf8666{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1710256972907-03c71d3a-64bd\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1710256972907-03c71d3a-64bd\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">MICROPHONE ISSUES:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a061624b1280\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Update sound card drivers<\/li>\n<li>Check BIOS settings for microphone (enable\/disable)<\/li>\n<li>Install the Dell Optimizer program<\/li>\n<li>Update the Intel integrated graphics card drivers<\/li>\n<li>Check your Windows sound settings (mixer)<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a061624b1280{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a061624b1280{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a061624b1280{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a061624b1280{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562358156854-ac9075e1-d136\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562358156854-ac9075e1-d136\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">USB PORT PROBLEMS:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a061639c7947\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Test with different USB devices, in different USB ports. If the problem is only with a specific USB port, please let us know which one.<\/li>\n<li>Check in the BIOS if the USB ports are activated.<\/li>\n<li>Check the physical condition of the USB ports. If they are broken or have bent contacts, please let us know.<\/li>\n<li>Tell us the location on the laptop where the defective port is located.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a061639c7947{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a061639c7947{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a061639c7947{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a061639c7947{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"clearboth\"><\/div><div class=\"gem-divider \" style=\"margin-top: 20px;\"><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 thegem-custom-6a991a06165c56688\"><div class=\"vc_column-inner thegem-custom-inner-6a991a06165c6 \"><div class=\"wpb_wrapper thegem-custom-6a991a06165c56688\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-thegem vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-left\" ><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1710257290996-0061908a-cb87\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1710257290996-0061908a-cb87\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">WEBCAM PROBLEM:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06168867549\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Check if the bios and drivers are up to date and the output parameters are correct.<\/li>\n<li>Check if the camera is detected in Windows and Bios.<\/li>\n<li>Please run Dell diagnostics and report any errors found, with validation code<\/li>\n<li>Try with an external camera and let us know if the problem persists on it.<\/li>\n<li>Check if moving the LCD screen corrects the situation. If so, it is probably the LCD cable that is defective.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06168867549{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06168867549{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06168867549{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06168867549{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562337403445-e4583118-b364\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562337403445-e4583118-b364\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">FAN PROBLEMS:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06169eb8515\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Run Dell diagnostics and report any errors found, with validation code.<\/li>\n<li>Indicate any message displayed when the computer starts up<\/li>\n<li>Check if the problem is not related to accumulated dirt. Fan and heat sink ( ie : heat sink )<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06169eb8515{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06169eb8515{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06169eb8515{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06169eb8515{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562337508535-af42ae4a-6e82\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562337508535-af42ae4a-6e82\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">KEYBOARD ISSUES:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a0616b474250\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Indicate the problem with the keyboard. If the keyboard doesn't work at all, try using an external USB keyboard. Indicate whether the problem is present with the external keyboard and identify the faulty keys.<\/li>\n<li>Please run Dell diagnostics and report any errors found, with validation code<\/li>\n<li>Update all drivers and BIOS with Dell Command Update utility<\/li>\n<li>Check if the problem is not related to spilled liquid or accumulated dirt.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0616b474250{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0616b474250{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0616b474250{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0616b474250{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562337561946-f808b695-a21f\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562337561946-f808b695-a21f\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">RJ45 NETWORK PORT PROBLEMS:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a0616c918829\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Update wired network card drivers.<\/li>\n<li>Try with several network cables and switch ports.<\/li>\n<li>Indicate whether the network port lights turn on when the laptop is turned on and a valid network connection is connected.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0616c918829{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0616c918829{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0616c918829{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0616c918829{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562337711176-f4f4fd61-35ee\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562337711176-f4f4fd61-35ee\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">WIRELESS NETWORK PROBLEMS:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a0616e592620\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Update wireless network card drivers.<\/li>\n<li>Do the key combination Fn+PrintScreen (the key with the antenna) for models that have one.<\/li>\n<li>Check if wireless networking is enabled in BIOS.<\/li>\n<li>Indicate any connection error messages in your service call.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0616e592620{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0616e592620{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a0616e592620{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a0616e592620{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562338063525-d238b6d8-1b45\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562338063525-d238b6d8-1b45\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">BLUE SCREEN PROBLEMS:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06170375960\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Update all drivers and BIOS with Dell Command Update utility.<\/li>\n<li>Check the BIOS logs if any errors are recorded.<\/li>\n<li>Run the Dell diagnostics and report any errors found, with the validation code.<\/li>\n<li>If no error is found, reinstall the laptop image<\/li>\n<li>If problems persist, please download the Dell Test Utility for Windows ( <a href=\"https:\/\/support.dell.com\" target=\"_blank\" rel=\"noopener\">https:\/\/support.dell.com<\/a>, enter your service tag, then in the diagnostics screen, (choose full test). This will test everything and check the blue screen log files.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06170375960{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06170375960{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06170375960{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06170375960{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562337853434-3703d1b6-4e2b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562337853434-3703d1b6-4e2b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">TOUCHPAD ISSUES:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06171a59547\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>Update touchpad drivers.<\/li>\n<li>In the touchpad driver properties (bottom right icon), click (default) to return the settings to default.<\/li>\n<li>Check if the touchpad works in BIOS.<\/li>\n<li>Check if an external USB mouse is working properly.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06171a59547{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06171a59547{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06171a59547{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06171a59547{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1562337970316-075ec6f4-04ae\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1562337970316-075ec6f4-04ae\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">EXTERNAL DISPLAY PROBLEM (VGA OR HDMI):<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06172ef2723\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<ol>\n<li>If an adapter is used, please test with another working adapter.<\/li>\n<li>Update Windows display driver and BIOS, with Dell Command update.<\/li>\n<li>Try with another monitor or projector.<\/li>\n<li>Check in the BIOS if the HDMI port is activated.<\/li>\n<\/ol>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06172ef2723{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06172ef2723{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06172ef2723{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06172ef2723{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1710257831109-2345799a-5011\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1710257831109-2345799a-5011\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">OVERHEATING PROBLEM:<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06174366978\" id=\"liste\" >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<p><strong>1<\/strong>\u00a0 Run the Dell diagnostics and check if there are any fan errors, share the code if there is and the confirmation number that accompanies the error code.<\/p>\n<p><strong>2\u00a0<\/strong> Update the thermal management elements of the laptop. These items are available on the Dell support site for your laptop model.<\/p>\n<ul>\n<li>Update the BIOS to the latest version<\/li>\n<li>Install or update Dell Power Manager<\/li>\n<li>Install or update Dell Optimizer<\/li>\n<li>Install or update Intel Processor Power Management Utility<\/li>\n<li>Install or update Intel Dynamic Tuning Driver<\/li>\n<li>Install or update Intel Integrated Sensor Solution Driver<\/li>\n<li>In Dell power manager, try the \u201cQuiet\u201d cooling profile<\/li>\n<li>Check if the problem is not related to dirt accumulated on the fan and heatsink .<\/li>\n<\/ul>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06174366978{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06174366978{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06174366978{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06174366978{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><div id=\"vc_row-6a991a0617d15\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1559934869815 thegem-custom-6a991a0617d084688\"><div class=\"wpb_column vc_column_container vc_col-sm-12 thegem-custom-6a991a0617e552010\"><div class=\"vc_column-inner thegem-custom-inner-6a991a0617e56 vc_custom_1559934862554\"><div class=\"wpb_wrapper thegem-custom-6a991a0617e552010\"><div id=\"fullwidth-block-6a991a0617f16\" class=\"fullwidth-block clearfix\"  style=\"color: #ffffff;background-color: #11317e;padding-top: 25px;padding-bottom: 25px;\"><script type=\"text\/javascript\">if (typeof(gem_fix_fullwidth_position) == \"function\") { gem_fix_fullwidth_position(document.getElementById(\"fullwidth-block-6a991a0617f16\")); }<\/script><div class=\"fullwidth-block-inner\"><div class=\"container\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1559934665707 thegem-custom-6a991a0618bdc7204 vc_row-o-content-middle vc_row-flex custom-inner-column-6a991a0618be4\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-4 vc_col-md-6 thegem-custom-6a991a06197758442\"><div class=\"vc_column-inner thegem-custom-inner-6a991a061977d vc_custom_1456412482903\"><div class=\"wpb_wrapper thegem-custom-6a991a06197758442\"><div class=\"centered-box\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-xlarge  gem-icon-shape-square gem-simple-icon\"  style=\"opacity: 1;\"><div class=\"gem-icon-inner\" style=\"\"><span class=\"gem-icon-half-1\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf24e;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf24e;<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 vc_col-md-6 thegem-custom-6a991a06198df2021\"><div class=\"vc_column-inner thegem-custom-inner-6a991a06198e0 vc_custom_1456412425941\"><div class=\"wpb_wrapper thegem-custom-6a991a06198df2021\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a991a06199ae8174\" id=\"efficacite\" >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<div class=\"styled-subtitle\" style=\"text-align: center;\"><span style=\"color: #3c3950;\"><span style=\"color: #ffffff;\">Opt for the efficiency, reliability and expertise of IT2GO.<\/span><\/span><\/div>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06199ae8174{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06199ae8174{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a991a06199ae8174{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a991a06199ae8174{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-2 vc_col-md-12 vc_col-xs-12 thegem-custom-6a991a0619a916498\"><div class=\"vc_column-inner thegem-custom-inner-6a991a0619a92 \"><div class=\"wpb_wrapper thegem-custom-6a991a0619a916498\"><div class=\"gem-button-container gem-button-position-center thegem-button-6a991a0619ba54912 reservez-essai\"  ><a title=\"Contact us\" class=\"gem-button gem-button-size-medium gem-button-style-flat gem-button-text-weight-thin\" data-ll-effect=\"drop-right-without-wrap\" style=\"border-radius: 0px;background-color: #ff9600;color: #ffffff;\" onmouseleave=\"this.style.backgroundColor='#ff9600';this.style.color='#ffffff';\" onmouseenter=\"this.style.backgroundColor='#db7800';this.style.color='#ffffff';\" href=\"\/en\/contact-us\/\" target=\"_self\">Contact us now<\/a><\/div> <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25638","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | IT2GO - Information technology solutions<\/title>\n<meta name=\"description\" content=\"Due to a tightening of diagnostic procedures in the application of warranties, DELL requires a diagnosis by a technician when communicating with support.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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