Following a tightening of the diagnostic procedures in regards to the warranty of your equipment, Dell requires for a diagnostic to be completed by a technicien in presence of the equipment during the communication for support with Dell. For this reason, it is now mandatory to contact Dell service directly at the appropriate support number based on your warranty level.
Here are the numbers to contact directly :
Dell ProSupport warranty
Dell Basic support or Return to Depot warranty
Should you need to verify the warranty level of your equipment, please use the following link and enter your service tag :
For all other support inquiries not pertaining to Dell warranty services , do not hesitate to contact us directly at 1-888-880-0445 extension 2225.
Should you have any questions, please contact your It2go sales representatives directly.